Refund Policy

Digital subscriptions and renewal

TarotAI offers monthly and annual digital subscriptions. Paid access begins after payment is confirmed, and subscriptions renew automatically until cancelled. Basic and Pro include one 3-day free trial for a new paid subscription. A payment method is required. If that trial is not cancelled before it ends, the monthly price is charged automatically. During the free trial, the number of readings per day is subject to a reasonable limit. Features and allowances are those shown for the selected plan at checkout.

Plan prices exclude applicable taxes. For purchases processed through Stripe Managed Payments, Stripe calculates and adds applicable indirect tax at checkout where required.

Cancelling a subscription

You may cancel through the Stripe customer billing portal provided by TarotAI, the billing page, or a subscription-management link available in your receipt or Link account. Cancelling a Basic or Pro trial before it ends prevents the charge and clears remaining plan credits. Cancellation of a paid period stops the next automatic renewal and normally does not reverse the current charge. Annual Unlimited access usually continues until the end of the period already paid for.

Requesting a refund review

Email support@tarotai.ai with the TarotAI account email, payment date, amount and currency, Stripe invoice or transaction identifier if available, and a short explanation. You may also request transaction or refund support through the Stripe or Link support channel made available for the purchase. Never send a full card number, CVC, password, or online-banking credential.

Requests we review

We review refund requests submitted to TarotAI individually. Stripe or Link may also independently investigate and issue a refund as permitted by the Managed Payments policy, its terms, payment rules, applicable law, or dispute-resolution responsibilities. If Stripe asks us for information about a request, we aim to respond within its required timeframe.

A verified duplicate charge, a charge caused by our error after a timely cancellation, or a material technical failure that prevents use of the paid service and remains unresolved may qualify for a refund or billing correction.

Approval depends on the available evidence, the status and use of the purchase, mandatory law, and the payment processor’s ability to return funds.

Situations generally not refundable

Because paid digital access is available after payment, completed or partially used billing periods are generally not refundable or prorated solely because you used the service less than expected, forgot to cancel, changed your mind, or were subjectively dissatisfied with an AI-generated reading.

Withdrawal and immediate service

Where applicable law gives you a mandatory withdrawal or cooling-off right, that right remains available on the terms required by that law. If you expressly ask for digital service to begin during a withdrawal period, any permitted proportionate charge for service already supplied will be handled as required by applicable law.

Unauthorized charges

If you believe a charge was unauthorized, contact us and your payment provider promptly. We may ask for information reasonably needed to protect the account and identify the transaction. This policy does not limit any legal right to dispute an unauthorized charge.

How refunds are processed

Stripe, as merchant of record for Managed Payments transactions, processes refunds approved by TarotAI or issued by Stripe or Link under their own rules. Refunds are normally returned to the original payment method. Currency conversion, bank posting time, and financial-institution procedures are controlled by Stripe, the payment network, and your financial institution.

A refund, chargeback, or payment reversal may remove the related paid access or unused credits to the extent permitted by law.

Timing and contact

Review and processing times vary with the facts, verification required, and the payment provider or financial institution. We do not promise a fixed completion time. For cancellation or refund help, contact support@tarotai.ai.